Our housekeepers will complete their check list for your property and upload the appropriate photos and report prior to departing. You will receive this information via your specified email address as soon as they depart.
Due to time constraints, we cannot conduct the following. We recommend you include the following on your instructions for departing guests
-Wash/Dry dirty dishes
- Wall cleaning
- Wash/Dry your own linen
- Deep clean of fridge and freezer
- Remove built up ice in freezer
- Mould removal
- Carpet cleaning
- Oven Cleaning
Part of our property check list is to ensure all doors, windows are secured before leaving the property. They will then leave the key in the agreed position and document this with a photo.
If an Airbnb clean has been selected, our housekeepers are instructed to remove any perishable items.
We recommend taking out insurance for your property is being used for short term stays. This can cover you for things such as malicious/accidental damage by guests, theft by a guest and much more. The housekeeper will include any noticeable damage/missing items within their comments, after which you can get in touch with your departing guests to discuss.
While we pride ourselves on our staff’s professionalism and punctuality, sometimes events do occur that can delay our housekeepers. If the housekeeper does not arrive within 15 minutes of the end of the allocated time slot, please get in touch with us and we will organise a new housekeeper to be sent out asap.
The housekeeper will wait 15 minutes, in which you will be charged a delay fee (please see fee schedule) the housekeeper will notify us of this and we will get in touch with you. If the housekeeper cannot gain access after 15 minutes the clean will be cancelled and a cancellation fee charged. If this happens please book a new time slot or get in touch with us.
The housekeeper will wait 15 minutes, in which you will be charged a delay fee (please see fee schedule) the housekeeper will notify us of this and we will get in touch with you. If the housekeeper cannot gain access after 15 minutes the clean will be cancelled and a cancellation fee charged. If this happens please book a new time slot or get in touch with us.
To ensure the smooth transition of guests and housekeeping, we reccomend requesting the guests to complete the following prior to departure.
- Ensure the property is left in a tidy state
- Wash, dry and put away any dirty dishes
- Remove any perishable items from the fridge and pantry
- Ensure all windows and doors are locked.
- Lights, air conditioning/heating turned off
Part of the property registration is to instruct us how to gain access. This could be from the owner letting us in, or leaving the keys in a secure location for us. Our housekeepers will always replace keys to where they found them.